About blow LTD

Our story

• About us

The blow LTD at-home service

• How does the blow LTD beauty on-demand service work?
• What areas and locations do you service?
• How much does it cost to book with blow LTD?
• What are your first and last booking times?
• Who are blow LTD's beauty professionals?

About our beauty services

Blow dry

• Which blow dry service is right for me?
• What is a Brazilian Keratin Treatment?
• Do I need to wash my hair before my beauty professional arrives?
• How should I prepare for my hair appointment?
• Can I see your blow dry looks menu?
• Do you offer afro hair services?
• See all 8 articles

Makeup

• Is the Natural or Glam make-up service right for me?
• I have a photo of the makeup look I'm after, can I show this to my beauty professional?
• What make-up products will my beauty professional use?
• I have sensitive skin, are your make-up services suitable for me?
• How should I prepare for my make-up appointment?
• What should I expect to happen in my make-up service?
• See all 8 articles

Nails

• Should I book an OPI Classic or OPI Gel nail service?
• I need gel removal - how will my professional remove my gel polish?
• How should I prepare for my nail appointment?
• How often should I book a nail service?
• Which nail colours will my professional bring to my appointment?
• Does my OPI pedicure include a foot scrub and hard skin removal?
• See all 9 articles

Brows

• How to prepare for brow services
• Do you offer Microblading?
• Do I need a patch test before a brow treatment?
• What is the after-care for Brow Lamination?
• Are there any pre-existing medical conditions that mean I can't have a brow service?
• I'm pregnant, can I have a brow service?
• See all 12 articles

Lashes

• What's the difference between LVL and lash extensions?
• What is the difference between LVL and a traditional lash perm?
• What’s the difference between Classic Lash Extensions and Russian Volume?
• What are Express Lash Extensions?
• How should I prepare for my lash appointment?
• What should I expect to happen in my lash extension service?
• See all 16 articles

Waxing

• What can I expect from my wax service?
• How should I prepare for my wax service?
• What brand of wax will my beauty professional use?
• I'm pregnant. Can I have any of your waxing services?

Spray tan

• What spray tan brand do you use?
• Should I book the Classic or Express spray tan?
• How often can I book a spray tan?
• How should I prepare for my spray tan appointment?
• What should I expect to happen in my spray tan service?
• What should I wear for my spray tan?
• See all 8 articles

Massage

• What's the difference between the Pregnancy Massage and other massages?
• Is a Pregnancy Massage safe?
• What is a Pregnancy Massage?
• What is a Reflexology Massage?
• What is a Lymphatic Drainage massage?
• What can I expect from my massage service?
• See all 8 articles

Facials

• Which Decleor facial is right for me?
• How should I prepare for my facial service?
• What can I expect from my facial service?
• How often should I book a facial?
• Do your facials include blackhead extraction?
• How long can I expect the results from my facial service to last?
• See all 9 articles

Contraindications

• What are the services I cannot have if I am pregnant?
• What is a contraindication?
• Are there any pre-existing medical conditions that mean I can't have a hair service?
• Are there any pre-existing medical conditions that mean I can't have a makeup service?
• Are there any pre-existing medical conditions that mean I can't have a nail service?
• Are there any pre-existing medical conditions that mean I can't have a lash service?
• See all 10 articles

Making & managing a booking

Cancellation policy

• What is your cancellation and amendment policy?

I want to make a booking

• I'm male, can I use blow LTD services?
• How do blow LTD bookings work?
• How do I make a booking?
• What times can I make my appointment for?
• How do I choose my professional?
• How do I rebook a professional I've had before?
• See all 8 articles

I have an existing booking

• Why have I not received a confirmation email?
• How do I cancel my booking?

What to expect

Before your appointment

• How do I prepare for my appointment?
• When do I need to be ready to answer the door?
• How will I know who my stylist is and who to expect at the door?
• How do I contact my beauty professional?
• What happens if my stylist is running late to my booking?
• What happens if I'm running late to a booking?
• See all 7 articles

During your appointment

• Service etiquette
• How long will my appointment last?
• My stylist asked me questions at the start of my appointment, what is this?
• My stylist advised I need an upgrade or service extra, what do I do?

After your appointment

• How do I leave a rating or feedback for my pro?
• How do I rebook my pro?
• How do I tip my pro?
• What aftercare steps do I need to follow?
• A pro has left something at my home, what should I do?

Technical support

Technical support

• Why can't I rebook my favourite pro through the app?
• I've forgotten my password
• Why can I not book on the website?
• How do I update my app?
• Why is my app not working?
• How do I download the blow LTD Beauty app?

Account & payment

My account

• How do I register for an account?
• How do I change my email address or password?
• How do I unsubscribe from emails?

Payment

• How does blow LTD process payments for bookings?
• Which payment methods do you offer?
• How do I add a card to my account?
• Can I add my Debit or Credit Card to more than one account?
• How long do refunds take to process?
• How do I tip my pro?

Promotions, credits & gift cards

Promotional codes

• blow LTD promotional code terms and conditions explained

Referral codes

• Can I use a referral code and a promotional code on the same booking?
• Do I receive credit when a friend uses my referral code?
• How do I find my referral code to give to my friends?

Account credit

• What's the difference between a promo code and account credit?
• Can I use account credit and a promotional code in the same booking?
• How can I check how much account credit I have?

Gift cards

• Wellness Wins (formerly Weight Watchers) blow LTD gift card
• blow LTD gift cards explained
• How do I use my gift card?
• I haven't received my gift card yet?

Weddings, groups & corporate

Corporate

• Do you offer office or corporate bookings?
• Do you offer corporate rates?
• Do your stylists come to offices?
• Can I book professionals for an event?
• What are the corporate terms and conditions?

Groups

• I've booked a group booking (e.g. Massage for 2) - how many professionals will attend the booking?
• Do you offer children's parties?
• Do you offer group bookings?

Weddings

• Does blow LTD do wedding bookings?
• What’s the difference between blow LTD wedding services and the blow LTD on-demand service?
• What areas do you cover for weddings?
• Are your wedding professionals vetted?
• What should I expect from my wedding trial and why is it important?
• When should I book my trial?
• See all 17 articles

Web orders

Web orders

• How can I track my order?
• My order hasn't arrived, where is it?
• My order arrived incomplete, what should I do?
• How do I review a product that I’ve ordered?

Delivery

• Which countries do you ship to?
• What are your shipping options and rates?

Returns and refunds

• How do I return my product order?
• When will my refund be processed?
• I would like an alternative product, who can advise me on this?
• My order arrived damaged, what should I do?

Beauty bars

About our beauty bars

• What is the difference between a booking at-home and the beauty bar?
• Where are the blow LTD beauty bars?
• What are the beauty bar opening hours?

Managing & making beauty bar bookings

• How do I pay for a booking at the beauty bar?
• How do I amend a booking at the beauty bar?
• How do I book at a beauty bar?

Customer service

Customer service

• How do I contact blow LTD customer service?
• How can I make a complaint?
• What are your customer service hours of operation?

Beauty professionals

Beauty professionals

• Are the professionals vetted?
• I'm a blow LTD professional looking for the Pro FAQs?
• Is blow LTD recruiting for hair and beauty professionals?