We operate a 48 hour cancellation and amendment policy

If you cancel a booking more than 48 hours ahead of the start time you will receive a full refund. Please note, refunds are processed instantly but may take 2-3 days to show on your bank statement depending on your bank provider.

If you cancel within 48 hours of the start time you will be charged the full price of your appointment. 

How to cancel your booking

Please download the blow LTD App and login. Click 'Bookings', select 'More info' and from here you will be able to cancel your booking.

Don't have the app? You can download it on either iOS and Android.

'Cool off' period for short notice bookings

Please note we operate a 30 minute 'cool off' period for short notice bookings (i.e. appointment start time is within 48 hours) whereby you can cancel your appointment for a full refund if you cancel within 30 minutes of making your booking. Once the 30 minutes has passed, if you cancel your booking and the appointment start time is within 48 hours you will not receive a refund.

Cancellation due to Coronavirus (Covid-19)

In light of the Coronavirus pandemic, we will waive cancellation fees if you cancel a booking less than 48 hours ahead of the start time due to symptoms of Covid-19. Beauty professionals have also been advised to reschedule any bookings if they are experiencing symptoms of Covid-19.

If you need to cancel an appointment, please call our Customer Service team and they will be able to assist you. We ask that if you are showing symptoms or if you are concerned you have the Coronavirus (Covid-19) to not book any further appointments for the time that you are self isolating.

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