I am feeling unwell and showing symptoms of the Coronavirus (covid-19), can I cancel my appointment?

In light of the Coronavirus pandemic, we will waive cancellation fees if you cancel a booking less than 48 hours ahead of the start time due to symptoms of Covid-19. Beauty professionals have also been advised to reschedule any bookings if they are experiencing symptoms of Covid-19.

If you need to cancel an appointment, please call our Customer Service team on 0207-197-2477 and the team will be able to assist you. We ask that if you are showing symptoms or if you are concerned you have the Coronavirus (Covid-19) to not book any further appointments for the time that you are self isolating.

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